kb77 Privacy Policy

This Privacy Policy explains how kb77 collects, uses, stores, and shares information about you when you access or use our website at kb77.vin and any related services we provide. By registering an account or using the kb77 platform, you acknowledge that you have read and understood this policy. We encourage all players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh to read this document carefully before using our services.

kb77 operates as an online gaming and sports betting platform tailored specifically for the Bangladesh market. We understand that privacy is important to our users, and we treat the protection of your personal data as a core responsibility — not an afterthought. This policy applies to all users of kb77, including those who browse without registering, registered members, and those who access our platform from any device.

Information We Collect

When you use kb77, we may collect two broad categories of information: information you provide directly to us, and information collected automatically through your use of our platform.

Information You Provide

• Full name, date of birth, and contact details including phone number and email address.
• Billing and payment information associated with transactions made via bKash, Nagad, Rocket, Upay, or bank transfer.
• Identity verification documents submitted during the KYC process, such as a national ID, passport, or driving licence.
• Communications you send us, such as support requests, feedback, or enquiries submitted via email.

Information Collected Automatically

• Device and browser data including IP address, device type, operating system, and browser version.
• Gameplay and activity logs, including games played, wagers placed, session duration, and transaction history.
• Cookies and similar tracking technologies that help us understand how you interact with our platform.

How We Use Your Information

kb77 uses the information we collect for the following purposes. All uses are necessary either to deliver our service to you, to meet our legal obligations, or to continually improve the platform experience for all players in Bangladesh.

• To create and manage your kb77 account, verify your identity, and process your deposits and withdrawals.
• To provide customer support, respond to your queries, and resolve any disputes or account-related issues.
• To detect and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on our platform.
• To personalise your gaming experience, deliver relevant promotions, and notify you of offers suited to your playing preferences.
• To comply with applicable legal, regulatory, and anti-money laundering requirements that govern online gaming operations.
• To analyse platform usage, run internal audits, and improve the performance, features, and security of kb77.

Data Sharing and Disclosure

kb77 does not sell, rent, or trade your personal information to any third party. We share your data only in limited, clearly defined circumstances as described below.

Payment and Verification Partners

We share payment details with trusted payment processors such as bKash, Nagad, Rocket, and Upay solely for the purpose of completing your transactions. These processors are bound by strict data protection obligations and are not permitted to use your data for any other purpose.

Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory authorities, or courts when required to do so by applicable law, a court order, or to protect the rights, property, or safety of kb77, our users, or the public.

Service Providers

We engage certain trusted third-party service providers to assist in operating our platform, such as hosting providers, cybersecurity firms, and analytics services. These providers are contractually obligated to handle your data confidentially and only as instructed by kb77.

Payment Data and Financial Security

All financial transactions on kb77 — including deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or any other supported payment method — are processed over encrypted connections. kb77 does not store your full card or mobile banking credentials on its own servers. Payment data is handled by certified payment gateways that maintain their own security standards.

Transaction records are retained in accordance with applicable financial regulations and our internal audit requirements. If you have any concerns about the security of a payment you have made, please contact our support team promptly at [email protected].

Cookies and Tracking Technologies

kb77 uses cookies and similar tracking technologies to enhance your browsing experience, keep you logged in securely, and understand how our platform is being used. Cookies are small text files stored on your device when you visit our website. We use three main types of cookies:

• Essential cookies: required for the website to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: help us understand visitor behaviour, popular game categories, and areas of the site that need improvement. Data is aggregated and anonymised.
• Preference cookies: remember your settings, such as language choice, so you do not have to re-enter them each visit.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on kb77. Continued use of our platform after being informed of our cookie practices constitutes your acceptance of those practices.

Data Retention

kb77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. As a general guideline, account and transaction data is retained for a minimum period determined by financial compliance rules applicable to online gaming platforms in the Bangladesh region.

When your data is no longer needed for those purposes and no legal obligation requires its further retention, we will securely delete or anonymise it. If you close your kb77 account, we may retain certain information for fraud prevention, dispute resolution, and compliance purposes, even after account closure, in accordance with our legal obligations.

Your Rights Over Your Data

As a kb77 user, you have the following rights in respect of your personal information. To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 72 hours and aim to resolve it fully within 30 days.

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: you may ask us to delete your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restriction: you may request that we restrict how we process your data while a complaint or dispute is being resolved.
• Right to object: where we process your data on the basis of a legitimate interest, you may object and we will cease processing unless we can demonstrate compelling grounds.

We take all data rights requests seriously. We will never penalise you for exercising your rights, and our support team is committed to handling each request with care, transparency, and within the timescales outlined above.

Security Measures

kb77 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing, access controls limiting which team members can view sensitive data, and regular security reviews of our platform infrastructure.

Despite these precautions, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information to the best of our ability, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you promptly and take all reasonable steps to mitigate the impact.

Third-Party Links and Services

Our platform may include references to or integrations with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. While we carefully vet all providers on our platform, each provider operates under its own privacy policy and data practices. kb77 is not responsible for the data handling practices of third-party game studios or providers.

We encourage you to review the privacy policies of any third-party services you interact with via our platform. kb77 is not liable for the privacy practices of those external services and cannot control how they collect or use your data outside of the kb77 environment.

Age Restriction and Underage Users

kb77 is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from any person under the age of 21. By creating an account and using our platform, you confirm that you are at least 21 years old. As part of our KYC process, we verify the age and identity of all registered users before permitting any real-money wagering.

If we discover or receive a credible report that a user is under 21, we will immediately suspend the relevant account, restrict access to all games, and securely delete or return any funds deposited, subject to verification. Parents and guardians are strongly encouraged to use parental control tools to prevent underage access to online gaming platforms.

Changes to This Privacy Policy

kb77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the kb77 platform after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to check this page periodically to stay informed about how we protect your information. If you disagree with any changes, you should discontinue use of kb77 and may request deletion of your account by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kb77 handles your personal data, our dedicated support team is here to help. We are committed to responding to all privacy-related enquiries promptly and transparently.

We aim to acknowledge all privacy enquiries within 72 hours and to provide a full resolution within 30 days. For complex requests involving data access or erasure, we may require additional verification to confirm your identity before processing your request — this is to protect you and ensure we do not release data to an unauthorised party.

You can reach our support team by email at: [email protected]